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RUD Remote Service - We provide you with live, direct support
Remote Service for Conveyor Technology, TECDOS Drive Technology & TECDOS Mechanical Engineering
Problem Diagnosis and Troubleshooting:
If your system experiences malfunctions, our RUD experts will help you diagnose and resolve the issue in real time—without having to be on-site.
Installation and Commissioning:
Through live contact with our experts, our Remote Service will guide you step by step through the commissioning of RUD components with visual instructions.
Optimizing System Operation:
Whether you want to reduce the throughput time of your conveying systems, drive technology, or machines, minimize process costs, or receive consulting advice, we’re here to support you at any time.
RUD Remote Service supports you:
➢ with the proper installation and commissioning of components and systems
➢ with errors and malfunctions during plant operation
➢ with optimizing plant operation
➢ with reducing downtime
and outages ➢ with general questions
➤ without additional travel costs
➤ without long travel times
➢ Live consultation and support from our experts
➢ Avoid incorrect installation of RUD components
➢ No travel expenses
➢ No call-out fees
➢ Flexible scheduling
➢ Billing based on the actual time
used, down to the minute ➢ No registration required
Live Contact with Our Experts*
Get in touch with our RUD experts live. We’ll guide and support you with all your questions and issues.*By
appointment only
Troubleshooting and Problem Resolution
If your system experiences malfunctions, our RUD experts will help you diagnose the problem and resolve the issue. Through real-time contact with our experts, they can assess the situation on-site, as our team of experts receives the same live feed that you see—without having to be physically present. We’ll help you resolve the issues so you can resume operations as quickly as possible.
Installation and Commissioning
Through live contact with our experts, you’ll receive step-by-step visual guidance on how to commission the RUD components. Our experts will guide you through the commissioning process using specific instructions, operating manuals, or diagrams. Take advantage of this guidance to avoid incorrect use and installation of the components and prevent problems during system operation.
Optimizing Plant Operation
Whether you want to shorten turnaround time, minimize process costs, or receive consulting, we’re here to support you at any time. A process analysis is possible using RUD Remote Services—our RUD experts will work with you to analyze your process and, drawing on their wealth of experience, provide optimal tips and guidance for optimization.
General Questions
Our RUD experts are always available to answer your questions and address your concerns. Whether you need troubleshooting assistance or advice on our products—take advantage of the contactless RUD Remote Service.
